Reeve
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Troubleshooting

Fix common Reeve issues — connection problems, sign-in errors, connector sync failures, and more.

Troubleshooting

Quick fixes for the most common issues. If yours isn't here, check the FAQ or contact support.

Sign-In Issues

  1. Check your spam or junk folder
  2. Try signing in with Google instead
  3. Clear cookies for meetreeve.com and retry
  4. If still stuck, contact support

Stuck on "Signing in…" or redirected to an error page

  1. Clear your browser cache and cookies for meetreeve.com
  2. Try a different browser or an incognito window
  3. Disable browser extensions (some ad blockers interfere with OAuth)

Connector Issues

A connector shows "Disconnected" or "Error"

  1. Go to Connect Your Data in the Reeve sidebar and click Reconnect next to the affected platform
  2. For OAuth connectors (Meta Ads, Google Ads, Shopify): the authorization may have expired — re-authorize to issue a fresh token
  3. For API key connectors (Klaviyo, etc.): verify the key hasn't been rotated or deleted in the source platform
  4. Check that the external platform account is active and not restricted

Shopify data is missing or stale

  1. Confirm the Reeve app is still installed in your Shopify admin (Settings → Apps)
  2. Disconnect and reconnect from Connect Your Data
  3. Shopify has a short API cache — very recent changes may take a few minutes to appear

Ad data is stale

Ad platforms (Meta Ads, Google Ads, TikTok Ads) typically have a 1–4 hour reporting delay — this is normal and not a Reeve issue. Ask Reeve for a fresh report to trigger a new fetch.

Klaviyo metrics not showing

  1. Verify the API key has read access to campaigns, flows, and metrics in your Klaviyo account
  2. Confirm you connected with a private key (not a public key)
  3. Disconnect and reconnect the Klaviyo connector

Surface Issues

Studio or Copy not generating

  1. Confirm your subscription is active in Settings → Billing
  2. Refresh the page and try again
  3. Check status.meetreeve.com for any ongoing incidents

Chat not responding

  1. Check status.meetreeve.com — AI model outages will appear there
  2. Refresh the page and start a new conversation
  3. If data from a specific connector is missing, check that connector's status in Connect Your Data

AdBuyer campaign not launching

  1. Verify your Meta Ads or Google Ads connector is connected and not showing an error
  2. Confirm your ad account has sufficient budget and isn't restricted by the platform
  3. Check that your Brand DNA is set up — AdBuyer uses DNA for targeting context

Account & Billing

A payment or subscription change isn't showing

Payments process in real time but can occasionally lag. Wait a few minutes and refresh Settings → Billing. If it still hasn't updated after 10 minutes, contact support with your receipt.

Can't access a feature I expect to have

Check Settings → Billing to confirm your subscription. Some features depend on your plan — see meetreeve.com/pricing for what's included.

Still Stuck?

  1. Check status.meetreeve.com for known issues
  2. See Support for how to reach the team

When contacting support, include your account email, the surface or connector you were using, and a description of what happened vs. what you expected. Screenshots help.

FAQ

Frequently asked questions about Reeve — what it is, how it works, features, and data handling.

Support

How to get help from the Reeve team.

On this page

TroubleshootingSign-In IssuesMagic link not arrivingStuck on "Signing in…" or redirected to an error pageConnector IssuesA connector shows "Disconnected" or "Error"Shopify data is missing or staleAd data is staleKlaviyo metrics not showingSurface IssuesStudio or Copy not generatingChat not respondingAdBuyer campaign not launchingAccount & BillingA payment or subscription change isn't showingCan't access a feature I expect to haveStill Stuck?