Help
Support
How to get help from the Reeve team.
Support
Before You Reach Out
Most issues are covered in:
- FAQ — common questions answered
- Troubleshooting — step-by-step fixes for connector, sign-in, and surface issues
- status.meetreeve.com — check for active incidents before assuming it's account-specific
Contact Support
Visit meetreeve.com to reach the Reeve support team. You can also use the Help button inside the Reeve app if one is available in your plan.
Include your account email and a clear description of the issue when you reach out — this helps the team respond faster.
What to Include
When reporting an issue, provide:
- What you were doing — which surface or connector, and what action you took
- What happened — the error message or unexpected behavior
- What you expected — so the team can confirm whether it's a bug or expected behavior
- Screenshots — especially for UI issues or error messages
Service Status
Incidents and planned maintenance are posted at status.meetreeve.com. Check there first if Reeve seems slow or unavailable — it may already be known and in progress.