Security & Data
How Reeve isolates your brand data, protects your credentials, and handles data deletion.
Security & Data
Your data in Reeve is isolated from other accounts at every level — your brand data, connected platform credentials, and AI sessions are kept completely separate from other organizations.
Data Isolation
Reeve enforces strict separation between accounts:
- Your brand data — DNA, creative output, copy, campaign data, and memory — is scoped to your account and never accessible to other organizations
- Platform credentials — OAuth tokens and API keys for your connected platforms (Meta Ads, Shopify, Klaviyo, etc.) are stored per-account and never shared
- AI sessions — Chat sessions, agent memory, and generated content belong to your organization only
Credential Storage
API keys and OAuth tokens you connect are encrypted at rest. Reeve uses them only to make API calls on your behalf to your connected platforms — they are never exposed to other accounts or used for any other purpose.
When you disconnect a platform in Connect Your Data, Reeve removes the stored credentials for that connection immediately.
Data Locations
Reeve Cloud runs on AWS infrastructure (default region: us-east-1). Your account's data stays within the AWS region — it does not cross regional boundaries.
What Reeve Stores
| Data type | How it's stored |
|---|---|
| Brand DNA | Your account's storage, not shared |
| Platform credentials (OAuth, API keys) | Encrypted at rest, scoped to your account |
| Generated content (copy, creative briefs) | Your account's storage |
| Chat & agent session history | Your account's storage |
| Connector usage metrics | Aggregated, used for usage tracking |
Reeve does not store copies of your source platform data (Shopify orders, ad metrics, Klaviyo stats). It queries your connected platforms in real time when you ask for data.
Data Deletion
If you close your account:
- Your data is removed from active storage within 30 days
- Backups are purged within 90 days
- Platform credentials are revoked and deleted immediately
To request early deletion or export your data, contact support.
Service-to-Service Security
All internal service calls within Reeve use authenticated, encrypted channels. Session tokens are scoped and do not grant cross-account access.
For questions about security or compliance, contact support via the Help section.